Delivery areas
We deliver to France, the European countries offered at checkout, the United Kingdom, Switzerland, and the United States. Availability may vary depending on the product and Gelato's production and delivery capacities.
Manufacturing and preparation
Our products are made on-demand via Gelato. Production time varies based on the product, available manufacturing location, and time of order.
Delivery times
The estimated delivery time depends on production, destination, and the carrier. The estimate provided at the time of order is the reference for delivery. Unless a different timeframe is agreed upon or indicated, the legal rules applicable to delivery remain fully in effect.
Shipping fees
Shipping fees are calculated automatically at checkout based on the destination and available shipping method. For France, free shipping may be offered from the threshold displayed at checkout.
Tracking
When tracking is available, an email containing the tracking link is sent after shipment. It may be necessary to wait a few hours before the carrier's information is updated.
Destinations outside the European Union
For certain destinations outside the European Union, including the United States, the United Kingdom, and Switzerland, local taxes, customs duties, or import fees may apply depending on the production and shipping location. When these are due and not already included at the time of checkout, they remain the responsibility of the recipient.
Lost, delayed, or damaged packages
If a package does not arrive within the announced timeframe, arrives damaged, or presents another delivery issue, contact us via the contact form or at victordetroux2@gmail.com with your order number. I FEEL LIKE remains responsible for the proper execution of the order under the conditions provided by law.
Incorrect delivery address
Please check the address carefully before confirming your order. Once the order is validated, we cannot guarantee that a change can be taken into account before production or shipment. If a package is returned due to an address incorrectly provided by the customer, the costs of a potential reshipment may be charged.